Frequently Asked Questions

Orders & Shipping

How long does it take to process and ship my order?
Orders are typically processed within 1-3 business days. Shipping times vary depending on your location and the selected shipping method.

Do you offer international shipping?
Yes, we ship worldwide. Delivery times and fees depend on the destination.

Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking number via email.

What if my order is lost or delayed?
Please contact our support team for assistance. We’ll help resolve any issues with your shipment.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery for unused items in their original condition.

How do I initiate a return or exchange?
Visit our Returns page for instructions. Exchanges are subject to product availability.

Who covers the return shipping costs?
Customers are responsible for return shipping unless the return is due to an error on our part.

Product Care

How should I care for my jewelry?
Avoid exposure to water, chemicals, and extreme temperatures. Store pieces separately to prevent scratches.

Is your jewelry waterproof?
Our jewelry is water-resistant but not fully waterproof. Remove it before swimming or showering.

Do you offer repairs or maintenance?
Currently, we do not offer repair services. Please refer to our care guidelines to maintain your jewelry.

Payment & Discounts

What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.

Do you offer discounts or promotions?
Yes! Subscribe to our newsletter for exclusive offers and updates.

Can I use multiple discount codes?
Only one discount code can be applied per order.

General Questions

Where are your products made?
Our jewelry is crafted with high-quality materials and designed with attention to detail.

Do you offer gift wrapping?
Yes, select the gift-wrapping option at checkout for a beautifully packaged present.

How can I contact customer service?
For any questions, reach out via the contact form on our website.